Warranty


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Residential 15-Year Limited Warranty

 

 


Jin Gwang Industries Co., Ltd.
warrants to the residential owner-occupants of the original installation of ConfiAd® Quartz Surface that ConfiAd® Quartz Surface will be free of manufacturing defects during fifteen (15) years after the date of original installation.

Jin Gwang Industries Co., Ltd. will, at its sole option, repair or replace without charge in accordance with the following if the product fails due to manufacturing defects.

 

 

Terms and conditions
 

 

 

1.

This warranty applies only to ConfiAd® Quartz Surface.

 

 

2.
 

This warranty applies only to ConfiAd® Quartz Surface that has been permanently installed in the interior of single-family residences and has not been moved from the original installation.

 

 

3.
 

This warranty applies only to ConfiAd® Quartz Surface that has been fabricated and installed in accordance with the Fabrication Manual for transportation, storage, handling, fabrication, and installation.
Improper fabrication or installation is the responsibility of the fabricator/installer.

4.

This warranty shall be null and void if the product and the installation have not been paid for in full.

 

 

5.
 

This warranty applies only to ConfiAd® Quartz Surface that has been properly maintained in accordance with Care & Maintenance available at "www.confiad.com".

6.

The customers must register their warranty at “ www.confiad.com” within thirty (30) days of installation to be eligible under this warranty.

7.

This warranty is transferable under the following conditions.

    1) The original owner must have initially registered the warranty with Jin Gwang Industries Co., Ltd.
    2) The original owner must submit the name, address and phone number of the new owner in writing to
        Jin Gwang Industries Co., Ltd.
    3) The new owner will receive a 10-year limited warranty from the original date of installation.

8.

This warranty applies to ConfiAd® Quartz Surface purchased and installed after Sep 01, 2017.
 

Exclusions
 

This warranty shall not apply to
 

1.

Product usage for any commercial applications.
Commercial use includes, but not limited to, use in a store, rental properties, office or any other places of business.

2.

Any outdoor applications and/or exposure to UV.

3.

Flooring application.

4.
 

Improper use or abuse including damage from mishandling of the product, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from improper care and maintenance.

5.

Chips, cracks or any other impact damage.

6.

Scratches: ConfiAd® Quartz Surface is highly scratch resistant but not scratch proof.  
                  Cutting boards are highly recommended.

7.

Stain: ConfiAd® Quartz Surface is stain resistant but not stain proof.
          Please refer to the care and maintenance at our website for cleaning stains.

8.

Failures due to improper fabrication and/or installation.

9.
 

Any defects that were visible at the time of fabrication/installation and were not avoided during fabrication/installation. Fabricators/Installers are required to perform an inspection of all materials prior to fabrication and again prior to installation.

10.

Failures due to inadequate support for the installation.

11.

Damage as a result of dry cutting or polishing.

12.

Seam appearance, seam performance, adhesives, caulk or other accessory items.

13.

Alterations to the factory applied surface finish in any way.

14.
 

Additional repair or modifications, including but not limited to plumbing, electrical, tile, cabinets, and wall surfaces that may be necessary to repair and/or replace the ConfiAd® Quartz Surface.

15.

Temporary marks on ConfiAd® Quartz Surface such as metal marks, fingerprints or other temporary marks by daily living.

16.

 Thermal shock and exposure to excessive heat. Trivets and heat resistant pads must be used.

17.
 

Blemishes or spots are inherent in the manufacturing process. Blemishes larger than the size of a US twenty-five cent piece are covered under this warranty.

18.

Any creative use of material including bending or curving.

19.

Any damage caused by the installation of sinks.

 

 

20.

The securing of any type of mechanical fasteners directly into the material.

 

 

21.
 

Natural variations in color, gloss, shape, size, and distribution of particulates or natural variations in background color. Color samples provided to consumers, dealers and fabricators are only representative and are not an exact replica of what will be installed in your home.

 

 

22.
 

 If the customers decide that they do not like the colors, shade, pattern, or have any other opinions based on personal preference during or after installation, this is not covered under this warranty.
 

 

 

 

 

 

 

Jin Gwang Industries Co., Ltd. is not responsible for damage or injury caused in whole or part by acts of God, job site conditions, architectural or engineering design, structural movement, acts of vandalism, or accidents.
 

No other express or implied warranties of merchantability or fitness for a particular purpose are made by this warranty except for those expressly provided herein. Under no circumstances shall Jin Gwang Industries Co., Ltd. be liable for any loss or damage arising from the purchase, use or inability to use this product, or for any special, indirect, incidental or consequential damages. In no case will Jin Gwang Industries Co., Ltd. be liable for labor to remove and/or reinstall ConfiAd® Quartz Surface, or other similar activities necessary to complete the replacement or removal of the defective material.
 

This warranty entitles the purchaser to specific legal rights. Other rights may also be available, which may vary from state to state. Some states do not permit the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
 

To obtain service under warranty, please contact the company who sold you ConfiAd® Quartz Surface.  You must provide the original receipt along with proof of purchase and installation of the product that clearly indicates the product purchased and installation dates to obtain service under this warranty. Jin Gwang Industries Co., Ltd.’s authorized agents or certified installer must be permitted sufficient time and opportunity to inspect your ConfiAd® Quartz Surface, evaluate, and respond to any claims. If the problem is not handled to your satisfaction, please contact our representative directly by writing or calling:


 

 

Jin Gwang Industries Co., Ltd.
11-13 Maejari-gil, Opo-eup, Gwangju-si, Gyeonggi-do, 12798, Korea
Tel: +82-31-767-8441
www.confiad.com

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Commercial 10-Year Limited Warranty (Product Only)

 

 


Jin Gwang Industries Co., Ltd.
warrants to the original owner of the original installation of ConfiAd® Quartz Surface that ConfiAd® Quartz Surface will be free of manufacturing defects during ten (10) years after the date of original installation.

Jin Gwang Industries Co., Ltd. will, at its sole option, repair or replace without charge in accordance with the following if the product fails due to manufacturing defects.

 

 

Terms and conditions
 

 

 

1.

This warranty applies only to ConfiAd® Quartz Surface.

 

 

2.

This warranty applies only to ConfiAd® Quartz Surface that has been permanently installed in commercial occupied structures and has not been moved from the original installation.

 

 

3.

This warranty applies only to ConfiAd® Quartz Surface that has been fabricated and installed in accordance with the Fabrication Manual for transportation, storage, handling, fabrication, and installation.
Improper fabrication or installation is the responsibility of the fabricator/installer.

 

 

4.

This warranty shall be null and void if the product and the installation have not been paid for in full.

 

 

5.

This warranty applies only to ConfiAd® Quartz Surface that has been properly maintained in accordance with Care & Maintenance available at "www.confiad.com".

 

 

6.

The customers must register their warranty at “www.confiad.com” within thirty (30) days of installation to be eligible under this warranty.

 

 

7.

This warranty is not transferable.

 

 

8.

This warranty applies to ConfiAd® Quartz Surface purchased and installed after Sep 01, 2017.

 

 

Exclusions
 

 

 

This warranty shall not apply to:

 

 

1.

Any outdoor applications and/or exposure to UV.

 

 

2.

Flooring application.

 

 

3.

Improper use or abuse including damage from mishandling of the product, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from  improper care and maintenance.

 

 

4.

Chips, cracks or any other impact damage.

 

 

5.

Scratches: ConfiAd® Quartz Surface is highly scratch resistant, but not scratch proof.
                  Cutting boards are highly recommended.

 

 

6.

Stain: ConfiAd® Quartz Surface is stain resistant, but not stain proof.
          Please refer to the Care and Maintenance at our website for cleaning stains.

 

 

7.

Failures due to improper fabrication and/or installation.

 

 

8.

Any defects that were visible at the time of fabrication/installation and were not avoided during fabrication/installation. Fabricators/Installers are required to perform an inspection of all materials prior to fabrication and again prior to installation.

 

 

9.

Failures due to inadequate support for the installation.

 

 

10.

Seam appearance, seam performance, adhesives, caulk or other accessory items.

 

 

11.

Alterations to the factory applied surface finish in any way.

 

 

12.

Additional repair or modifcations, including but not limited to, plumbing, electrical, tile, cabinets, and wall surfaces that may be necesary to repair and/or replace the ConfiAd® Quartz Surface.

 

 

13.

Thermal shock and exposure to excesive heat. Trivets and heat resistant pads must be used.

 

 

14.

Blemishes or spots are inherent in the manufacturing process. Blemishes larger than the size of a US twenty-five cent piece are covered under this warranty.

 

 

15.

Any creative use of material including bending or curving.

 

 

16.

Any damage caused by the installation of sinks.

 

 

17.

Natural variations in color, gloss, shape, size, and distribution of particulates or natural variations in background color. Color samples provided to consumers, dealers and fabricators are only representative and are not an exact replica of what will be installed.
 

 

 

 

 

 

 

Jin Gwang Industries Co., Ltd. is not responsible for damage or injury caused in whole or part by acts of God, job site conditions, architectural or enginering design, structural movement, acts of vandalism, or accidents.

No other express or implied warranties of merchantabilty or fitness for a particular purpose are made by this warranty except for those expressly provided herein. Under no circumstances shall
Jin Gwang Industries Co., Ltd. be liable for any loss or damage arising from the purchase, use or inability to use this product, or for any special, indirect, incidental or consequential damages. In no case will Jin Gwang Industries Co., Ltd. be liable for labor to remove and/or reinstall ConfiAd® Quartz Surface, or other similar activities necessary to complete the replacement or removal of the defective material.


This warranty entitles the purchaser to specific legal rights. Other rights may also be available, which may vary from state to state. Some states do not permit the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To know what your legal rights are, consult your local or state consumer afairs office or your state’s Attorney General.
 

To obtain service under warranty, please contact the company who sold you ConfiAd® Quartz Surface. You must provide the original receipt along with proof of purchase and installation of the product that clearly indicates the product purchased and installation dates to obtain service under this warranty.


Jin Gwang Industries Co., Ltd.’s authorized agents or certified installer must be permited sufficient time and opportunity to inspect your ConfiAd® Quartz Surface, evaluate, and respond to any claims. If the problem is not handled to your satisfaction, please contact our representative directly by writing or calling:


 

 

Jin Gwang Industries Co., Ltd.
11-13 Maejari-gil, Opo-eup, Gwangju-si, Gyeonggi-do, 12798, Korea
Tel: +82-31-767-8441
www.confiad.com