Warranty


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Residential 10-Year Limited Warranty

 

 


Jin Gwang Industries Co., Ltd.
warrants to the residential owner-occupants of the original installation of ConfiAd® Solid Surface that ConfiAd® Solid Surface will be free of manufacturing defects during ten (10) years after the date of original installation.

Jin Gwang Industries Co., Ltd. will, at its sole option, repair or replace without charge in accordance with the following if the product fails due to manufacturing defects.

 

 

Terms and conditions
 

 

 

1.

This warranty applies only to ConfiAd® Solid Surface.

 

 

2.
 

This warranty applies only to ConfiAd® Solid Surface that has been permanently installed in the interior of single-family residences and has not been moved from the original installation.

 

 

3.
 

This warranty applies only to ConfiAd® Solid Surface that has been fabricated and installed in accordance with the Fabrication Manual for transportation, storage, handling, fabrication, and installation.
Improper fabrication or installation is the responsibility of the fabricator/installer.

4.

This warranty shall be null and void if the product and the installation have not been paid for in full.

 

 

5.
 

This warranty applies only to ConfiAd® Solid Surface that has been properly maintained in accordance with Care & Maintenance available at "www.confiad.com".

6.

The customers must register their warranty at “ www.confiad.com” within thirty (30) days of installation to be eligible under this warranty.

7.

This warranty is transferable under the following conditions.

   1) The original owner must have initially registered the warranty with Jin Gwang Industries Co., Ltd.
   2) The original owner must submit the name, address and phone number of the new owner in writing to
        Jin Gwang Industries Co., Ltd.
   3) The new owner will receive a 10-year limited warranty from the original date of installation.

8.

This warranty applies to ConfiAd® Solid Surface purchased and installed after Sep 01, 2015.
 

Exclusions
 

This warranty shall not apply to
 

1.

Product usage for any commercial applications.
Commercial use includes, but not limited to, use in a store, rental properties, office or any other places of business.

2.

Any products moved from the original place of installation.

3.

Product and the installation have not been paid for in full.

4.

Any outdoor applications and/or exposure to UV.

5.

Flooring application.

6.
 

Improper use or abuse including damage from mishandling of the product, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from improper care and maintenance.

7.

Failures due to improper fabrication, installation, handling, care and maintenance.

8.

Workmanship of Fabricators or Installers.

9.
 

Any defects that were visible at the time of fabrication/installation and were not avoided during fabrication/installation. Fabricators/Installers are required to perform an inspection of all materials prior to fabrication and again prior to installation.

10. 

Minor conditions such as scratches, stains, water spots and burns that may be corrected by care & maintenance guidelines.

11. 

Failures due to inadequate support for the installation.

12. 

Damages from other than manufacturing defect.

13. 

Seam appearance, seam performance, adhesives, caulk or other accessory items.

14. 

Temporary marks on ConfiAd® Solid Surface such as metal marks, fingerprints or other temporary marks by daily living.

15. 

Exposure to excessive heat. Trivets and heat resistant pads must be used.

16. 

Any damage caused by the installation of sinks and cooktop.

17. 

Any products installed in recreational vehicles.

18. 

Color Variation from samples.

 

 

19. 

Exact color matching from repair or replacement is not guaranteed.

 

 

20. 
 

Same color and vein between sheets in Marble collection. The vein may vary from sheet to sheet and also within a sheet.

 

 

21. 
 

Acts of Nature such as weather effects, fire, flood, and etc.
 

 

 

 

 

 

 

Jin Gwang Industries Co., Ltd. is not responsible for damage or injury caused in whole or part by acts of God, job site conditions, architectural or engineering design, structural movement, acts of vandalism, or accidents.
 

No other express or implied warranties of merchantability or fitness for a particular purpose are made by this warranty except for those expressly provided herein. Under no circumstances shall Jin Gwang Industries Co., Ltd. be liable for any loss or damage arising from the purchase, use or inability to use this product, or for any special, indirect, incidental or consequential damages. In no case will Jin Gwang Industries Co., Ltd. be liable for labor to remove and/or reinstall ConfiAd® Solid Surface, or other similar activities necessary to complete the replacement or removal of the defective material.
 

This warranty entitles the purchaser to specific legal rights. Other rights may also be available, which may vary from state to state. Some states do not permit the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
 

To obtain service under warranty, please contact the company who sold you ConfiAd® Solid Surface.  You must provide the original receipt along with proof of purchase and installation of the product that clearly indicates the product purchased and installation dates to obtain service under this warranty. Jin Gwang Industries Co., Ltd.’s authorized agents or certified installer must be permitted sufficient time and opportunity to inspect your ConfiAd® Solid Surface, evaluate, and respond to any claims. If the problem is not handled to your satisfaction, please contact our representative directly by writing or calling:


 

 

Jin Gwang Industries Co., Ltd.
11-13 Maejari-gil, Opo-eup, Gwangju-si, Gyeonggi-do, 12798, Korea
Tel: +82-31-767-8441
www.confiad.com

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Commercial 10-Year Limited Warranty (Product Only)

 

 


Jin Gwang Industries Co., Ltd.
warrants to the original owner of the original installation of ConfiAd® Solid Surface that ConfiAd® Solid Surface will be free of manufacturing defects during ten (10) years after the date of original installation.

Jin Gwang Industries Co., Ltd. will, at its sole option, repair or replace without charge in accordance with the following if the product fails due to manufacturing defects.

 

 

Terms and conditions
 

 

 

1.

This warranty applies only to ConfiAd® Solid Surface.

 

 

2.

This warranty applies only to ConfiAd® Solid Surface that has been permanently installed in commercial occupied structures and has not been moved from the original installation.

 

 

3.

This warranty applies only to ConfiAd® Solid Surface that has been fabricated and installed in accordance with the Fabrication Manual for transportation, storage, handling, fabrication, and installation.
Improper fabrication or installation is the responsibility of the fabricator/installer.

 

 

4.

This warranty shall be null and void if the product and the installation have not been paid for in full.

 

 

5.

This warranty applies only to ConfiAd® Solid Surface that has been properly maintained in accordance with Care & Maintenance available at "www.confiad.com".

 

 

6.

The customers must register their warranty at “www.confiad.com” within thirty (30) days of installation to be eligible under this warranty.

 

 

7.

This warranty is not transferable.

 

 

8.

This warranty applies to ConfiAd® Solid Surface purchased and installed after Sep 01, 2015.

 

 

Exclusions
 

 

 

This warranty shall not apply to:

 

 

1.

Any products moved from the original place of installation.

 

 

2.

Product and the installation have not been paid for in full.

 

 

3.

Any outdoor applications and/or exposure to UV.

 

 

4.

Flooring application.

 

 

5.

Improper use or abuse including damage from mishandling of the product, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from  improper care and maintenance.

 

 

6.

Failures due to improper fabrication, installation, handling, care and maintenance.

 

 

7.

Workmanship of Fabricators or Installers.

 

 

8.

Any defects that were visible at the time of fabrication/installation and were not avoided during fabrication/installation. Fabricators/Installers are required to perform an inspection of all materials prior to fabrication and again prior to installation.

 

 

9.

Minor conditions such as scratches, stains, water spots and burns that may be corrected by care & maintenance guidelines.

 

 

10.

Failures due to inadequate support for the installation.

 

 

11.

Damages from other than manufacturing defect.

 

 

12.

Seam appearance, seam performance, adhesives, caulk or other accessory items.

 

 

12.

Temporary marks on ConfiAd® Solid Surface such as metal marks, fingerprints or other temporary marks by daily living.

 

 

14.

Thermal shock and exposure to excessive heat. Trivets and heat resistant pads must be used.

 

 

15.

Any damage caused by the installation of sinks and cooktop.

 

 

16.

Any products installed in recreational vehicles.

 

 

17.

Color Variation from samples.

 

 

18.

Exact color matching from repair or replacement is not guaranteed.

 

 

19.

Same color and vein between sheets in Marble collection. The vein may vary from sheet to sheet and also within a sheet.

 

 

20.

Acts of Nature such as weather effects, fire, flood, and etc.
 

 

 

 

 

 

 

Jin Gwang Industries Co., Ltd. is not responsible for damage or injury caused in whole or part by acts of God, job site conditions, architectural or enginering design, structural movement, acts of vandalism, or accidents.

No other express or implied warranties of merchantabilty or fitness for a particular purpose are made by this warranty except for those expressly provided herein. Under no circumstances shall
Jin Gwang Industries Co., Ltd. be liable for any loss or damage arising from the purchase, use or inability to use this product, or for any special, indirect, incidental or consequential damages. In no case will Jin Gwang Industries Co., Ltd. be liable for labor to remove and/or reinstall ConfiAd® Solid Surface, or other similar activities necessary to complete the replacement or removal of the defective material.


This warranty entitles the purchaser to specific legal rights. Other rights may also be available, which may vary from state to state. Some states do not permit the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
 

To obtain service under warranty, please contact the company who sold you ConfiAd® Solid Surface. You must provide the original receipt along with proof of purchase and installation of the product that clearly indicates the product purchased and installation dates to obtain service under this warranty.


Jin Gwang Industries Co., Ltd.’s authorized agents or certified installer must be permitted sufficient time and opportunity to inspect your ConfiAd® Solid Surface, evaluate, and respond to any claims. If the problem is not handled to your satisfaction, please contact our representative directly by writing or calling:


 

 

Jin Gwang Industries Co., Ltd.
11-13 Maejari-gil, Opo-eup, Gwangju-si, Gyeonggi-do, 12798, Korea
Tel: +82-31-767-8441
www.confiad.com